Frequently Asked Questions

gili168 accepts the following Philippine government-issued IDs for KYC verification: PhilSys National ID, passport, driver's licence, SSS/GSIS ID, PRC ID, or Voter's ID. You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months).

Most gili168 KYC verifications are completed within 24 hours. During peak periods, it may take up to 48 hours. You will receive an email notification once your verification is complete. If your documents are unclear or incomplete, our team will contact you with instructions on how to resubmit.

No. Each player is permitted only one gili168 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function on the gili168 Login page.

Go to the gili168 Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected].

GCash deposits on gili168 are processed instantly in most cases. Once you confirm the transaction in your GCash app, the funds should appear in your gili168 wallet within a few seconds to a few minutes. If your deposit has not reflected after 15 minutes, please contact our support team with your GCash transaction reference number.

The minimum deposit on gili168 is ₱100. This low entry point makes gili168 accessible to players across the Philippines, whether you're a casual player in Cebu or a high-roller in Makati. Maximum deposit limits vary by payment method and account verification level.

GCash withdrawals are typically processed within 1–4 hours. Bank transfers (BPI, BDO, Metrobank) may take 1–3 business days depending on your bank. All withdrawal requests are subject to a security review. Fully verified accounts enjoy faster processing times. The minimum withdrawal amount is ₱200.

gili168 does not charge fees on deposits. For withdrawals, gili168 covers standard processing fees for GCash transactions. Bank transfer withdrawals may incur a small processing fee depending on the amount and bank. Any applicable fees will be clearly displayed before you confirm your withdrawal request.

Yes. All games on gili168 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are provided by reputable game developers whose RNG systems are independently audited. Live casino games are streamed in real time with professional dealers, providing full transparency.

Monster Mine is one of gili168's featured specialty games – a unique mine-style game where players reveal tiles to uncover multipliers while avoiding hidden monsters. It's a fast-paced, skill-influenced game that's become a favourite among Filipino players looking for something different from traditional slots.

Selected slot games on gili168 offer a demo or free-play mode that lets you try the game mechanics without risking real money. Live casino games and sports betting require real-money wagers. Check the individual game page to see if a demo mode is available.

Wagering requirements (also called rollover requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable funds. Always check the specific terms for each gili168 promotion.

Most gili168 bonuses are automatically credited to your account upon meeting the qualifying conditions (such as making a minimum deposit). Some promotions require you to enter a promo code during the deposit process. Check the promotions page on gili168 for the latest offers and their specific claim instructions.

Yes, once you have met the wagering requirements for a bonus , the winnings become real cash that you can withdraw to your GCash or bank account. Bonus funds themselves are not withdrawable – only the winnings generated from wagering the bonus are eligible for withdrawal once requirements are met.

Self-exclusion is a tool that allows you to voluntarily suspend your gili168 account for a set period – 6 months, 1 year, 5 years, or permanently. During self-exclusion, you cannot log in, deposit, or receive any marketing from gili168. To apply, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact us at [email protected]. Self-exclusion cannot be reversed before the chosen period ends.

If you feel your gambling is becoming a problem, please take action immediately. Use gili168's self-exclusion tool to pause your account, and reach out to our responsible gaming support team at [email protected]. You can also seek help through PAGCOR's responsible gaming programme. Remember: asking for help is a sign of strength, not weakness. You are not alone.

No. Once self-exclusion is activated on your gili168 account, you are automatically removed from all marketing lists. You will not receive any bonus offers, promotional emails, or SMS messages for the duration of your exclusion period. This is a firm commitment we make to every player who uses this tool.